Shipping policy

Tax

https://petshophero.com/ will not collect any tax on you.

About delivery services zone

We ship to the United States, the United Kingdom and Europe. Shipping is free on every order.

About shipping time 

After you confirm the order, we will process it within 24 hours. Typical delivery times after dispatch are 3–7 business days for US orders and 8–15 business days for UK and European orders. Please note that orders shipped to the UK or EU may be subject to local import VAT or customs handling depending on your country’s rules.

About tracking detail

After your order is shipped, we will immediately send an email confirmation containing the tracking number. Sometimes the shipment will be delayed for updates, please don’t worry.

After receiving the order tracking number, you can inquire on the international logistics website at https://petshophero.com/pages/track-your-order to track the status of your order, if still is not more than five working days logistics update record, please send an email to morjinabegum4040@gmail.com help you to query the detailed order information.

About cancel order  

Please review our return policy.

About Shipping fee

Free standard shipping on all orders to the United States, the United Kingdom and Europe.  

Any question

Please contact morjinabegum4040@gmail.com.

AUSIAH LIMITED, Private corporation. 22 Woodland Avenue, Bolton, BL3 2LR, United Kingdom.